Last updated: January 2026
Abnelo Catering Pty Ltd ("Abnelo", "we", "us", or "our") is committed to protecting the privacy and personal information of our clients, website visitors and business contacts. This Privacy Policy explains how we collect, use, disclose, store and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing our website at abnelo.com or engaging our catering services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms outlined herein, please refrain from using our website or providing us with your personal information.
We collect personal information that is reasonably necessary for us to provide our catering services and operate our business effectively. The types of personal information we may collect include your full name, email address, phone number, postal address, event details, dietary requirements, payment information and any other information you voluntarily provide through our booking forms, contact forms or newsletter subscription forms. We may also collect information automatically when you visit our website, including your IP address, browser type, device information, pages visited and the date and time of your visit. This information is collected through cookies and similar tracking technologies as described in our Cookie Policy.
Personal information is collected directly from you when you complete a form on our website, contact us by phone or email, subscribe to our newsletter, book our catering services or interact with us in person at our Sydney office located at 15 Lower Fort St, Sydney NSW 2000. We may also collect information from third parties such as event venues, wedding planners or corporate clients who provide your details as part of an event booking arrangement, but only where those third parties have informed you that they will share your information with us. We do not collect sensitive information such as health records unless it is directly relevant to accommodating your dietary requirements, and in such cases we collect it only with your explicit consent.
We collect and use your personal information for the primary purpose of providing catering services, processing bookings, communicating with you about your events and delivering the level of service you expect from Abnelo Catering. Secondary purposes include sending marketing communications about our services, seasonal menus and promotional offers where you have opted in to receive them, improving our website and service offerings based on aggregated usage data, complying with legal and regulatory obligations under Australian law, and resolving disputes or responding to complaints. We will not use your personal information for purposes unrelated to these without first obtaining your consent.
We may disclose your personal information to trusted third parties who assist us in operating our business, including payment processors, delivery partners, food suppliers, IT service providers and professional advisers such as accountants and lawyers. These third parties are bound by confidentiality obligations and may only use your information for the specific purpose for which it was shared. We may also disclose information where required by law, including in response to a court order, subpoena or request from a government authority. We do not sell, rent or trade your personal information to third parties for their marketing purposes under any circumstances.
Your personal information is stored on secure servers located in Australia and protected by appropriate technical and organisational measures including encryption, access controls, firewalls and regular security audits. We retain personal information for as long as necessary to fulfil the purposes for which it was collected, comply with our legal obligations, resolve disputes and enforce our agreements. When personal information is no longer required, we take reasonable steps to destroy or de-identify it in a secure manner. While we implement robust security measures, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your data.
Under the Privacy Act 1988, you have the right to request access to the personal information we hold about you and to request correction of any information that is inaccurate, incomplete or out of date. To make such a request, please contact us at abnelo@hotmail.com or call +61292401100. We will respond to your request within a reasonable timeframe, typically within 30 days. If we refuse your request, we will provide written reasons for the refusal and inform you of your options for lodging a complaint with the Office of the Australian Information Commissioner (OAIC).
With your consent, we may send you promotional emails about our catering services, seasonal menu updates and special offers. Every marketing email includes an unsubscribe link that allows you to opt out of future communications at any time. If you unsubscribe, we will cease sending marketing materials but may continue to send transactional communications related to your existing bookings or enquiries. We comply with the Spam Act 2003 (Cth) and ensure that all commercial electronic messages are sent with your prior consent or within the permitted existing business relationship exemption.
Our website and services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor, we will take prompt steps to delete that information from our records. Parents or guardians who believe their child has provided us with personal information should contact us immediately at abnelo@hotmail.com so we can address the matter appropriately.
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns or complaints about this Privacy Policy or our handling of your personal information, please contact Abnelo Catering Pty Ltd at abnelo@hotmail.com, call +61292401100, or write to us at 15 Lower Fort St, Sydney NSW 2000, Australia. Our Privacy Officer will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au or by calling 1300 363 992.